Documents

In virtually every department within your organization multiple content creators design, create, manage and distribute information. Here some examples:

Legal departments: They create a vast number of documents from agreements to warranty deeds. 

Marketing and Public Affairs: They create newsletters, brochures, product information sheets, proposals, press releases, speeches, presentations and annual reports. These "information products" may be published on paper, but often reside on the company's intranet site or on the internet site for public consumption.

HR departments: They produce employee training materials and orientation programs (web-based or classroom-led, self- paced or guided), corporate policies and procedures, employee newsletters, and job openings and descriptions.

Technical publications departments: They create information that accompanies products including user guides, online help, reference documents, development guides and application guides for internal and external use.

Product/service development departments: They produce functional specifications, design documents, and quality assurance test plans.

Customer service departments: They create classroom or web-based course materials, application guides and customer specific courses.

These examples are not all-inclusive and not necessarily representative of how all organizations are structured. But they illustrate the many possible variations and iterations of content, churned into various information products, into a number of different media, for a number of different people.

OneContent works with document types that can be defined by the customer for the various purposes outlined above.

Help

Reuse existing user manuals and link documents context-sensitive for example in software applications. Make these documents available to users where and when they use them most: at a specific place in an application when they ask "what must I do next?".

OneContent lets you store application context information to documents. When calling the help, the application sends a search request to OneContent that will display a list of search results with the relevant documents for the given context.

Training

Course catalogs with training material are another content silo in many organizations. A separate course catalog is created instead of linking the available course dates with the already existing user manuals along the enterprise content structure.

OneContent lets you define course dates for user manuals (structured content) and  folders (unstructured content) along the enterprise content structure. User can subscribe to courses by simply clicking on a course date.

Webpages

Web content follows the same content life cycle as other content and is therefore part of a unified content strategy. Webpages are delivered or published in the intranet or in the world wide web.

OneContent lets you manage your web content as part of your unified content strategy and gives you the tools to layout and structure your website.

Records

In records management, records are mostly but not exclusively external documents such as employee documents or customer documents etc. They are connected with the employee or customer and can be listed from within the application that manages the employees or the customers.

OneContent lets you create structured or unstructured folders for each employee, customer etc. and create, manage and review the documents and to deliver it directly into your HR or CRM application. Of course the records management is not limited to HR or CRM but can be used with all applications that need to hold external records.

Emails

You have created folders in OneContent for personnel records, customer records, projects etc. OneContent displays an email address for each folder. Simply forward emails to that address and OneContent receives and stores the emails with attachments in that folder.

Integration with SAP Solution Manager

OneContent can easily read and display data stored in other applications such as the SAP Solution Manager. This makes sense especially in the scenario where you manage your SAP system landscape with the Solution Manager but you look for a practical yet powerful solution to create, review, manage and deliver user manuals and training material and to publish webinar dates for each manual with a link for user registration.